Last updated: [date at launch]
Visit Valparai is built so you are never out of pocket for a room you didn’t get. Here is exactly how money moves.
The amount for your stay is held, not charged, and your host has 3 minutes to confirm. During those 3 minutes your money is protected — it has not been paid to anyone.
You are refunded in full, automatically — there is nothing to chase and no fee. This happens the moment the host declines, or the 3-minute window ends. Refunds are issued to your original payment method and are initiated immediately; your bank typically posts them within 5–7 working days.
Your booking is confirmed and the payment is completed. Cancellations of a confirmed stay are subject to the stay’s cancellation terms shown at the time of booking. [Specific cancellation windows and any host cancellation terms are finalised before launch.]
If a confirmed booking fails through no fault of yours and we cannot re-house you, you receive a full refund plus a fixed inconvenience payment. [The inconvenience amount is set before launch.]
Most refunds are automatic. If something looks wrong, contact us at [hello@visitvalparai.com] with your booking reference and we will resolve it promptly.